2. Payments must be made using Credit Card / Debit Card / Payment Account that belongs to you or someone whohas agreed to pay.
3. Upon refund confirmation, refund can be provided by offering credits (discount coupon for next order) / another order of that same amount or refund using payment gateway. When you obtain refund via Credit - Debit card, it might be delayed by 15 days to complete necessary steps from either payment gateway or intermediate banks. However, we are bound by agreement to refund within 5 business days.
4. If your iPhone is stolen/lost, we will not and cannot provide password or email account details for the original buyer and such phones will require you to enter credential details even after unlock. In such cases, it is your (buyers) responsibility to ensure due-diligence regarding the product owned.
5. IMEIs that are impossible to unlock from our suppliers due to other reasons except wrong carriers are subject to refund upon confirmation from our supplier. Such cases may take up to 10 days to verify refund from supplier and it is our responsibility to refund you within 3 business days
6. Due to the nature of our service, we need to process orders manually and that means all times mentioned on our website for delivery are expected and average. Orders time frame will be calculated after 24 hours since we need 12 hours to verify and collect information to related IMEIs and after that we submit it to our supplier which may take additional 12 hours to start the process. Work hours for most of the services are Monday to Friday and does not include public holidays US - UK - INDIA - China - Hong Kong holidays and country of the carrier for your order. For example, If you order an unlock for Carrier: AT&T USA - It will not count US Independence Day as work day, due to suppliers unavailability to perform required steps.
7. In the case of a delay, customers will be required to wait 7 business days before asking refund / rejection. We will try our best to complete orders taking them as our highest priorities and contact will be made for whatever proffered solution or what the possibility of unlocking's are. In such cases, we may ask you either to wait for a few days more or demand refund upon dead-line.
8. IMEI numbers are unique and cannot be changed for Apple iPhones, However, there is a chance to damage IMEI if you trick or try to install or modify CPU programing with tool such as Jailbreak and that is not covered in our service agreement and we cannot provide help to the customers in that regard.
9. We will take responsibility for whatever losses are incurred and refund the full amount paid if our suppliers / sources are unavailable for required time frame in business days + 7 additional work days - according orders made.
10. The following reasons invalid and will not be entertained in any case, since these are likely used to claim a fake refund